For the last 4 years I’ve always had excellent service here; More importantly over the last two years I have had a few major problems with my Jeep. The service team have always made sure my concerns were taken care of in a timely, professional, and friendly manner. Today I picked up the Jeep from its end of warranty inspection and thought I’d update my review. I'd like to say a HUGE THANKS to Clint, Catherine, Basem, Nick, and all the mechanics I've dealt with over the years for always treating me right! I’d also like to mention the people that work in the oil change bay.and the shuttle drivers. They were Always professional and thorough for a stress free experience every time! Even though my Warranty is now expired, I will still be going to Capital for ALL my service needs! Its hard to beat great service!!! Recommend for sure! 5 Stars!
in the last week
Tks. Great service and wonderful staff. So I was also thinking for the past few months upgrading my 2010 jeep. After paying for my repairs I wondered onto the showroom floor. I was approached and with a friendly conversation explained my thoughts, wishes and budget, I drove home that afternoon with an updated 2016 Cherokee Sport. The vehicle is wonderful and I'm now also worry free with a full extended warranty and roadside assistance package 😀
a week ago
Let me start by saying that I was provided with the most absolutely exceptional service that I have ever seen or had before. I am one very happy customer. Long story short I was in an accident 1 year ago and my vehicle was supposedly repaired by professionals that my insurance highly recommended. Once it was repaired I was scared to death driving it after because it did not feel like it was fixed properly. I spent 1 year, tons of money on diagnostics at other dealerships and they all said it was totally fine. Finally when I found this amazing gentleman named Basem El-Hayak whom I’ve been working with here has put his heart and soul into finding and fixing the problem with my vehicle. He got to the very bottom of it and it was very dangerous problem. He is truly dedicated to his customers and I will always go see him for any future service I need. I highly recommend him. Thank you so very much.
2 weeks ago
I am an employee of this dealership and wanted to share my first CAR PURCHASE experience with those folks who did an EXEMPLARY JOB of maximizing this transaction for myself and my bride Helen. Firstly, JT, who was extraordinarily kind, patient, knowledgeable and very professional throughout the process, KUDOS to you my friend and colleague! Next, I want to sincerely thank Miss Ruby for carefully guiding me through the myriad of paperwork, explaining in detail all the facets and ramifications of each and every item. This was totally an enlightening and enjoyable experience and I want to express my appreciation to ANY other unnamed employee who may have had a hand in this transaction! Cheers Rod and Helen Harder
2 months ago
I got my car serviced at this dealership and every single part from the booking of the appointment, to dropping it off and picking it up, everything went so smoothly. I also received great service throughout my experience. However, the best service I received was actually from my shuttle driver Rodney! I highly recommend him if you're taking the shuttle. He had an energetic and charismatic personality that made my shuttle ride fun and entertaining. He also had great communication and punctuality for the pick up time for my return shuttle. All in all, great experience and I'll be back.
3 months ago
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